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ITIL® 4 Foundation – Course language English

IT Service Management based on ITIL® 4 Basic course

ITIL® is considered as the must successful framework for IT service management. For more than 3 decades now ITIL® offers a very valueable collection of knowledge, built on the experience of numerous experts in the IT sector. Allmost all successful IT service providers use this model.
In the new, 4th generation, the developments of the last years have been incorporated: ITIL® now includes practices from the Lean IT model, from DevOps and can now be ideally combined with agile approaches. Starting with a common language, over choosing the right strategy and the optimal portfolio, developing, putting into operation, and continuously improving and developing IT services, ITIL® provides everything you need to successfully manage an IT organization.
Applied properly, ITIL® makes IT organizations a true business enabler. Being a high-performance IT becomes more and more a key success factor.
The ITIL® 4 Foundation course is a basic training that provides a solid and complete overview of ITIL® 4 and optimally prepares you for the internationally recognized personal certification ITIL® 4 Foundation Certificate.

Zielgruppen

IT-manager, IT-decision makers, IT-Consultants, IT-experts of all support-levels, Service Desk staff, staff managing IT infrastructure.

Voraussetzungen

Basic IT skills and fundamentals in process management recommended

Themenüberblick

  • Introduction
  • Key concepts of service management
  • The four dimensions of Service Management
    - Organizations and People
    - Information and Technology
    - Partners and suppliers
    - Value streams and processes
  • The ITIL Service Value System
    - Opportunity, demand and value
    - The ITIL® guiding priciples
    - Governance
    - Service Value Chain
    - Continual Improvement
    - Practices
  • ITIL Management Practices: Generic, Service and Technical Management Practices
  • Exam preparation
  • Exam


Hinweise

Costs of certification „ITIL® 4 Foundation“ in the course fee not included.
Costs of certification 250,- Euro excluding VAT.
Kurssprache: English
Unterlagen: English
Weitere Termine:
WienT 09.10.2019 09:00 Uhr
Kursdauer
3 Days - Kurscode ITILFD4
(09:00 - 17:00)
Kosten p.P.
€ 990,- zzgl. MwSt.

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